LEVELS OF SKILLS & EXPERIENCE: Levels or hierarchy in the organization depends on the person’s skill & experience. The skills of the staff can be divided as:
a) Conceptual skills
b) Managerial skills
c) Technical skills
ATTITUDE & BEHAVIOUR IN THE KITCHEN
- PUNCTUALITY
- KNOWLEDGE OF MENU
- MEMORY
- HONESTY
- LOYALITY
- CONDUCT
- SENSE OF URGENCY
- APPROACH TO CUSTOMERS
- CUSTOMER SATISFACTION
- HANDLING COMPLAINTS
